Strategy and CX
We bring an applied approach to CX, focusing on digital touchpoints. We outline the current situation to identify experience gaps and opportunities to better serve customers.
The Benefits
- In-depth understanding of the customer journey
- Identifying unmet needs
- Strategic solutions
How?
- Competitive Analysis
- Customer Journey Mapping
- Service Blueprinting and Diagramming
Tech & Code Audit
Our experts will carry out a thorough review of your existing digital solutions to assess quality and advise on strategic upgrades to minimize technology debt and increase the value of your systems.
The Benefits
- Provide visibility on code quality and the reliability of existing architectures
- Gain informed update recommendations
- Reduce security risks associated with software.
How?
- Architecture review
- Code analysis
- Quality assurance testing
- Strategic support
Product Planning
To develop an effective digital solution, our team supports you in the strategic definition and evolution of the product based on market analysis and customer needs, resulting in a precise roadmap with estimates and a realistic budget.
The Benefits
- Precise product vision
- Realistic planning
- Alignment with your business objectives.
How?
- Strategic workshops
- Roadmap definition
- Budget estimates
- Technical meetings
- Target architecture
Our Case Studies
Ville de Montréal
