A leader in its field, VCA strives to provide the greatest quality pet healthcare network across Canada and the United States with 750 veterinary hospitals and 14,000 pet care providers that see more than 5 million pets annually. VCA asked us to partner with them to revolutionize the pet healthcare industry by integrating technology that would allow for a seamless flow of information to be shared among veterinarians, technicians, and pet owners.
Partnered with VCA for over 5 years, nventive has developed and maintained 4 evolving applications that complement each other.
MySchedule is a tablet application that displays a calendar overview of the veterinarian's workday. Veterinarians are able to check their upcoming or past appointments, easily access patient details ranging from behaviour to complete medical history, and set tasks and follow-up reminders.
Retriever is an iPad application that enables staff members to efficiently onboard pet owners when they check in at the hospital, and update pets files directly onto tablets. With this application, pet owners are also able to pay invoices via PayPal, and schedule follow-up appointments.
Messenger is an iOS and Android mobile app that allows veterinarians and technician staff to easily communicate with pet owners while their pets are in the care of VCA hospitals. The app displays chat history and allows for the upload and editing of photos and videos.
MyVCA is an iOS and Android app that gives pet owners easy access to their pet's medical information and appointment booking flow. It also allows them to set reminders for medication administration, and to chat with an on-call veterinarian for advice on emergency care.
By providing relevant information to healthcare providers and pet owners in a seamless way, this family of apps has significantly increased employee productivity, quality of care, and customer satisfaction. Engagement between care providers and customers has also increased.
Proof of concepts and frequent iterations have allowed us to manage the complexities of integrating with internal and external systems, and allowed for an aggressive time-to-market of new, relevant features.
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