{"id":9429,"date":"2023-06-07T11:40:00","date_gmt":"2023-06-07T15:40:00","guid":{"rendered":"https:\/\/nventive.com\/?p=9429"},"modified":"2025-01-25T01:55:37","modified_gmt":"2025-01-25T06:55:37","slug":"maintenance-support-solution-numerique-evolutive","status":"publish","type":"post","link":"https:\/\/nventive.com\/fr\/articles\/maintenance-support-solution-numerique-evolutive\/","title":{"rendered":"Maintenance et support vers une solution num\u00e9rique \u00e9volutive"},"content":{"rendered":"\t\t
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Pour assurer la p\u00e9rennit\u00e9 d\u2019une solution num\u00e9rique efficace, il est n\u00e9cessaire de la revisiter r\u00e9guli\u00e8rement et de veiller \u00e0 son bon fonctionnement. Identifiant au quotidien les opportunit\u00e9s de mise \u00e0 jour et d\u2019optimisation sur tous nos projets, l\u2019\u00e9quipe Maintenance et support (M&S) agit afin de permettre au produit d\u2019atteindre de nouveaux sommets.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\tBien plus qu\u2019un service apr\u00e8s-vente, leur intervention renforce l\u2019efficacit\u00e9 de la solution num\u00e9rique et garantissent son \u00e9volution. Dans un premier temps, l\u2019\u00e9quipe s\u2019assure que les syst\u00e8mes soient au go\u00fbt du jour et qu\u2019aucune fonctionnalit\u00e9 ne soit d\u00e9su\u00e8te; dans un autre, elle s\u2019affaire \u00e0 mettre en place des canaux de communication pour r\u00e9pondre efficacement aux questions des clients et trouver des solutions aux moindres besoins.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\u00ab On a une r\u00e9putation de pompiers au niveau du d\u00e9bogage de projets. L\u2019\u00e9quipe est habitu\u00e9e de travailler avec des demandes floues, mais d\u2019y rem\u00e9dier rapidement avec des pistes de solutions claires. \u00bb\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nicolas Lepage
Team Lead, Maintenance et support<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Qui sont-ils?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ensemble, l\u2019\u00e9quipe Maintenance et support forme la squad des MineSweepers, baptis\u00e9e ainsi pour leurs habilet\u00e9s de d\u00e9minage minutieux de requ\u00eates \u00e9pineuses. Elle est compos\u00e9e de d\u00e9veloppeurs frontend, backend et mobile, ainsi que d\u2019un analyste en assurance qualit\u00e9, le tout chapeaut\u00e9 par la gestionnaire Jos\u00e9e Barrette qui coordonne les efforts du groupe, en plus d\u2019\u00eatre pr\u00e9sente sur tous les projets et dans les discussions avec les clients.<\/p>

Avant m\u00eame que son \u00e9quipe d\u00e9bute sa journ\u00e9e,\u00a0Jos\u00e9e Barrette<\/strong>, Gestionnaire de l\u2019\u00e9quipe M&S, priorise les t\u00e2ches quotidiennes \u00e0 accomplir sur chaque projet et les attribue \u00e0 ses experts. L\u2019\u00e9quipe passe alors \u00e0 l\u2019action, tout en demeurant alerte aux urgences qui peuvent survenir \u00e0 tout moment et renverser les priorit\u00e9s rapidement. \u00ab\u202fOn suit une routine, avec des rencontres d\u2019\u00e9quipe chaque matin, des suivis individuels aux deux semaines, et des pauses ensemble pour d\u00e9compresser, mais il n\u2019y a jamais une journ\u00e9e pareille<\/em>\u00a0\u00bb, affirme-t-elle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\u00c9quipe\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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De v\u00e9ritables touche-\u00e0-tout<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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L\u2019expertise de l\u2019\u00e9quipe est vaste et multidisciplinaire. L\u2019\u00e9quipe peut agir avec toutes les technologies qui ont \u00e9t\u00e9 utilis\u00e9es par le pass\u00e9 pour r\u00e9aliser les projets client, et ses membres d\u00e9tiennent des sp\u00e9cialit\u00e9s propres \u00e0 chacun, ce qui leur permet de pallier sans probl\u00e8me aux demandes de nouvelles fonctionnalit\u00e9s \u00e0 d\u00e9velopper.<\/p>

Ainsi, l\u2019\u00e9quipe M&S a acquis beaucoup de connaissances lui permettant de recommander et d\u00e9ployer des mises \u00e0 jour technologiques, notamment la migration de projets vers de nouvelles technologies.<\/p>

Tout d\u00e9pendant du contexte, le cycle de d\u00e9veloppement peut alors \u00eatre entrepris \u00e0 l\u2019interne par l\u2019\u00e9quipe Maintenance et support, ou alors r\u00e9enclencher le cycle AGILE \u00e0 travers une \u00e9quipe projet. Le meilleur plan d\u2019action est d\u00e9termin\u00e9 selon l\u2019ampleur de la demande et l\u2019\u00e9ch\u00e9ancier qu\u2019elle requiert. Puisque les experts M&S interviennent sur de nombreux projets, il leur est tr\u00e8s important de savoir bien prioriser les t\u00e2ches.<\/p>

Chaque membre de l\u2019\u00e9quipe doit d\u00e9montrer une capacit\u00e9 \u00e0 sauter ais\u00e9ment d\u2019un projet \u00e0 l\u2019autre, \u00eatre autonome et autodidacte, pr\u00eat \u00e0 d\u00e9panner \u00e0 tous les niveaux en cas de besoin. Comme il peut \u00eatre appel\u00e9 \u00e0 intervenir sur des projets de toutes les envergures, le D\u00e9veloppeur M&S doit \u00e9galement avoir une bonne vision des affaires, avec une compr\u00e9hension des enjeux budg\u00e9taires client. Comme l\u2019explique\u00a0Marc-Andr\u00e9 Lafontaine<\/strong>, D\u00e9veloppeur M&S et charg\u00e9 de projets, \u00ab\u202fles membres de l\u2019\u00e9quipe doivent avoir une conscience de l\u2019impact de leur temps sur le budget du client et la valeur qu\u2019ils doivent apporter dans ce qu\u2019ils produisent quotidiennement.<\/em>\u00a0\u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"D\u00e9veloppeurs\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Bien qu\u2019ils soient livr\u00e9s selon les plus hauts standards de qualit\u00e9, chaque projet n\u00e9cessite une mise \u00e0 jour du syst\u00e8me d\u2019exploitation ou un renouvellement du certificat de s\u00e9curit\u00e9, par exemple. L’\u00e9quipe Maintenance et support se positionne alors en v\u00e9ritable alli\u00e9 pour garantir le succ\u00e8s et la croissance exponentielle d\u2019un projet. Leur d\u00e9vouement in\u00e9branlable et leurs comp\u00e9tences aiguis\u00e9es sont les garants d’une solution num\u00e9rique \u00e9volutive et performante qui saura demeurer d\u2019actualit\u00e9.<\/p>

Choisir ou non de faire intervenir l\u2019\u00e9quipe M&S sur un projet est souvent une question de budget. Pourtant, avoir les bons experts dans son arsenal pour r\u00e9agir \u00e0 tout moment est non seulement un investissement r\u00e9fl\u00e9chi, mais surtout la garantie d\u2019une solution num\u00e9rique p\u00e9renne et de qualit\u00e9.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Articles en vedette<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n \n Voir tous les articles<\/span>\n \n <\/i> <\/span>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pour assurer la p\u00e9rennit\u00e9 d\u2019une solution num\u00e9rique efficace, il est n\u00e9cessaire de la revisiter r\u00e9guli\u00e8rement et de veiller \u00e0 son bon fonctionnement.<\/p>\n","protected":false},"author":3,"featured_media":9423,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[34],"tags":[50],"main_article":[],"class_list":["post-9429","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-experts","tag-operations"],"acf":[],"yoast_head":"\nMaintenance et support vers une solution num\u00e9rique \u00e9volutive | nventive<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment assurer la maintenance et le support d\u2019une solution num\u00e9rique \u00e9volutive pour garantir son efficacit\u00e9 et sa p\u00e9rennit\u00e9.\" \/>\n<meta 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